Shopping Info
• Shipping & Customer Service Policy
• Stock Availability
• Pricing
• Returns Policy
• Banking Details
• Security
• Privacy Policy
Shipping & Customer Service Policy
- If product is available stock will be shipped within 48 hours.
- All orders within Australia are sent by Australia Post.
- International Orders are sent by Australia Post international registered post service - some DVD & CD titles may only be sold to customers in Australia and New Zealand and their external territories
- Post charges are shown at check out.
Stock Availability
- Most items are in stock and available for dispatch immediately; however in some instances we may be out of stock.
- Most out of stock products will be delivered to us at a max of 2-3 weeks.
(Depending on the time of month the order is placed, this can be sooner).
- In some cases we have listed specialist product that is obtained on import by our supplier.
In these cases product can take up to six weeks to be delivered.
- If your product is on backorder we will contact you to advise the likely delivery time.
If you would like to know an approximate delivery time of a product before an order is placed please contact us.
Pricing
- Pricing is liable to change without prior notice
- All prices displayed on our website include a goods and services tax (GST) of 10% which is
applicable to all sales within Australia. Export orders are not subject to the GST and so at checkout this tax will be removed.
Returns Policy
For the following causes:
- You have received the wrong item as a result of an error on our part
- Your item is faulty
- Your item has been damaged in transit
If your reason for return is due to one of the above causes, please contact Ovation Shop Customer Service at
shop@ovationchannel.com with a description of the error. The correct item will be sent along with a pre-paid satchel
for return of the incorrect item to the Ovation Shop. The product must be returned to us in excellent condition within
21 days of the replacement being sent. If the incorrect item is not returned or sent back to us in a poor condition,
then, at the discretion of the Ovation Shop, you may be charged for the item.
For the following causes:
- You have ordered the wrong item
- You received the item as a gift and wish to exchange it
- You no longer want the item
If your reason for return is due to one of the above causes, please contact Ovation Shop Customer Service at shop@ovationchannel.com
with your reason specified. Items must be returned within 21 days of purchase. Items must be unopened and in excellent condition for
exchange or to receive a credit. Stock returned in poor condition will be returned to the customer at the customer’s expense.
All shipping costs are to be paid for by the customer.
Please note: all refunds / exchanges / credits are dependent on condition of item upon arrival – to be judged at our discretion.
Banking Details
- Transactions through the Ovation Shop will be shown on the customer bank statement as DViQ
Security
- We protect the security of your information during online transmission by using Secure Sockets Layer (SSL) software,
which encrypts the information you input. Our ecommerce servers use Verisign security and encryption for all transactions.
- This website has security measures in place to help protect the loss, misuse, and alteration of the information under our control. We have made great efforts to store the information in a secure operating environment.
Privacy Policy
- If you do choose to register on our site, the personal information we collect will include your name, email adress, your company or
organization name (optional), phone number and street address. We may also collect certain information about your visit, such as type of
browser you use; the date and time you access the site; the pages that you access while at the site and the internet address of the web site
from which you linked directly to our site. This information is used to help improve the site and administer the site.
- The personal information collected on this site will be used to provide the services you have requested.
We may use your personal information to provide you with important information about the products or services that you are using,
including but not limited to critical updates and notifications. Additionally, we may send you information about our other products and services.
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